Can I return to my account after activating self-exclusion?

Yes, once your self-exclusion period ends, you can reactivate your account. However, it cannot be cancelled while active. This is intentional — so you can take a genuine break.

Does increasing a deposit limit take effect immediately?

No. Under our responsible gaming policy, deposit limit reductions take effect immediately. However, increasing a limit requires a 72-hour waiting period. This helps prevent impulsive decisions.

Does bb89 monitor my gaming history?

Yes, the bb89 platform automatically detects unusual gaming patterns. If an account shows signs of problematic behaviour, the support team will proactively reach out to that member and offer responsible gaming guidance.

Can I report a family member who may have a problem?

Absolutely. If you believe a family member or friend is showing signs of problematic betting behaviour, email us at support@bb89.click. Our team will handle the matter with complete confidentiality and take the necessary steps.

Will using responsible gaming tools cause any issues with my account?

Not at all. Using responsible gaming tools is your right and completely normal. It won't affect any of your account benefits — if anything, it makes your gaming experience safer and more enjoyable.

Will I receive promotional emails during self-exclusion?

No. While self-exclusion is active, bb89 will not send you any promotional emails, SMS, or notifications. We want you to have a complete mental break.

bb89 | Responsible Gaming – Play Safe and Stay in Control

1What does responsible gaming mean?

Responsible Gaming is a mindset — one where you treat betting as a form of entertainment, not a source of income. Building a culture of responsible gaming on the bb89 platform is one of our top priorities.

Online betting can be a lot of fun — but it comes with real risks. When the fear of losing drives someone to keep betting, it stops being entertainment and becomes a problem. bb89 wants to make sure that never happens to you.

We believe responsible gaming starts with knowing yourself. Deciding in advance how much you'll play, how much you'll spend, and when to stop keeps gaming fun every time.

Keep in mind: Betting on bb89 is meant to be fun. Chasing losses by placing more bets is never the answer. Always play within your means.

2Responsible Gaming Principles

Bb89 has a set of core responsible gaming principles that every member should keep in mind. Following these principles ensures a consistently positive gaming experience.

Set a budget: Decide in advance how much you're willing to spend on betting each week or month — and stick to it.
Respect Your Time Limits: Set a daily time limit for how long you play. Spending too many hours in front of a screen is bad for your health.
Accept Your Losses: Losses are part of the game. Never chase your losses by placing desperate bets to win back what you've lost.
Play with a clear head, not with emotions: Betting out of anger or frustration is never a good idea.
Never with someone else's money: Never bet with borrowed money or funds that belong to someone else.
Take a break: Don't play non-stop. Take regular breaks and spend time with family and friends.

3Recognizing the Signs of Problem Gambling

The first step toward responsible gaming is being aware of your own behaviour. If you notice any of the following signs, it's important to take them seriously and seek help from bb89:

Repeatedly placing bets in an attempt to recover lost money.
Losing focus on family, work, or studies because of betting.
Hiding how much time and money you're spending on betting.
Feeling restless or irritated when unable to play.
Using money set aside for bills or daily expenses to place bets.
Placing bets with borrowed money or funds from others.
Repeatedly trying to stop betting but being unable to.

If you notice two or more of the above signs in yourself, don't take it lightly. Contact the bb89 support team right away or place limits on your account.

4bb89's Responsible Gaming Tools

Bb89 offers several effective responsible gaming tools, all free of charge. Every member can use these tools at any time, entirely at their own discretion.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Once the limit is reached, the system will automatically block further deposits.

Session Time Limit

Set a daily time limit for your play in advance. When the time is up, your account will automatically log out.

Cooling-Off Period

If you need a few days away, activate the Cooling-Off Period. Betting on your account will be paused for the duration you choose.

Self-Exclusion

If you feel you need an extended break, you can activate self-exclusion for anywhere between 6 months and 5 years.

Loss Limit

Your account will automatically be suspended once you reach a set loss amount. This prevents further losses.

Reality Check

A pop-up will appear at set intervals to remind you how long you've been playing and how much you've won or lost.

5Self-Assessment — Know Yourself

Ask yourself the questions below and answer honestly. This is bb89's responsible gaming self-assessment checklist.

1Have you ever spent more than your set betting budget?

If yes, set a deposit limit right now.

2Do you find yourself betting more to try to win back what you've lost?

This mindset is known as "chasing losses" — and it's dangerous.

3Do you feel restless or irritable when you're not betting?

This is an early sign of addiction. Don't wait to seek help.

4Do you hide the amount you bet from family or friends?

If you feel the need to hide it, something worth addressing is going on.

5Is money meant for everyday essentials going toward betting?

If this happens, set account limits immediately or contact support.

If you answered "yes" to two or more questions — We encourage you to contact the bb89 support team or activate self-exclusion. This isn't a sign of weakness — it takes real courage.

6Minor Protection

Protecting minors is a core part of responsible gaming at bb89. We do not serve anyone under the age of 18 — and we never will.

Age verification is mandatory at the time of registration.
Suspicious accounts are subject to KYC verification.
Parents can use parental control software on their child's devices.
If underage use is suspected, account verification is triggered immediately.
Accounts that fail verification will be permanently closed.

7Where to find help

If you feel betting is getting out of control, you don't have to face it alone. Beyond bb89 support, professional help is also available.

bb89 Live Chat: Support is available 24 hours a day, 7 days a week. Reach out whenever you need.
Email Support: support@bb89.click – get help with full confidentiality.
Mental Health Support: Kaan Pete Roi (Bangladesh) – reach out for mental health support.
Let your family know: Talk openly with your loved ones. Their support is your greatest strength.

What is Responsible Gaming? Core Principles How to Spot the Signs Protection Tools Self-Assessment Minor Protection Get Help

Quick Tips

Set a budget before you play
Don't Chase Your Losses
Do not gamble under the influence of alcohol or drugs
Take regular breaks
Seek help when you need it

Need Help?

Our support team is with you 24/7. Don't hesitate to get in touch with any concern.

support@bb89.click

Live Chat Always Available

Our Commitment

Why bb89 stands out in responsible play

We're more than just a betting platform — we're your partner in safe gaming

You're in complete control

Deposit limits, session time, Loss Limit — set them all yourself. bb89's responsible gaming tools are always available to you.

Automatic Alert Notifications

When you reach a set time or spending limit, bb89 automatically sends you an alert. Reality checks remind you of where you actually stand.

Strict Age Verification

Age is verified at registration and through the KYC process when required. If you cannot confirm you are 18+, an account cannot be opened on bb89.

Flexible Self-Exclusion

Activate self-exclusion for anywhere between 30 days and 5 years. During this period, you won't receive any marketing communications either. It's the most effective step you can take toward responsible gaming.

Your privacy is fully protected

Any request for help or account restrictions is kept completely confidential. No one will know about your responsible gaming activity.

Non-judgmental support

The bb89 support team is here to help, not to judge. If you're going through a difficult time, don't hesitate to reach out — we're always ready to help.

Bb89 Responsible Gaming — keep the fun alive, stay in control, always